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In the News
 1/8/2008: ZaZaChat Introduces LiveLOOK CoBrowse and Remote Control...more
10/10/2007: Proactive chat invitations and ticket system generate results for National Pool Wholesalers, Inc...more
8/16/2007: ZaZaChat - Help Desk Software - What's new?...more
8/4/2007: ZaZaChat Help Desk Software to offer 100% Uptime Guarantee...more
6/11/2007: Live Chat Software: New Release/New Feature: Ticket Management System...more
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Outsourcing can be a powerful strategic and competitive weapon.
ZaZaCHAT has established strategic partnerships with Call Centers in India and Sri Lanka.
Outsourcing not only reduces support costs, it improves support quality
for customers and adds flexibility to your service options.
Multinational companies are realizing the benefits of outsourcing customer support.
They have increased productivity through improved focus on their core competencies, reduced costs and streamlined the support function.
Outsourcing ZaZaCHAT is as easy as 1-2-3. Why?
Because ZaZaCHAT is not only a Live Help tool it is also a market-leading knowledge base solution.
ZaZaKnowledge © is a tool available to operators in ZaZaCHAT operator's
panel which maintains your organization's knowledge base database designed to
eliminate repeat support enquires and offer reliable self-service online support to your outsourced operators.
With the help of ZaZaKnowledge © your outsourced operators will
be able to answer
customer's questions and to forward questions not already in ZaZaKnowledge © to your team for review.
Outsourced Operators using ZaZaCHAT in conjunction with ZaZaKnowledge
do not have to undergo an intense training, all they have to do is know how to use ZaZaKnowledge © to lookup answers.
Call Centers in India and Sri Lanka. Operator cost around $2.00-$3.00 per hour per operator:
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Did You know?
