What is ZaZaCHAT?
ZaZaCHAT is Web Based Live Chat Support System. It is used to Provide Live Help to a site visitors via Online Chat
It also allows to monitor web traffic in real time and examine visitor's demographics.
Who should use ZaZaCHAT?
Online businesses will greatly benefit from using ZaZaCHAT since it adds human touch to web sites and helps online businesses in providing immediate answers to their web site's visitors.
If a visitor has any questions concerning your product or service just by clicking a ZaZaCHAT button installed on your web site
he/she will get live help via online chat provided by ZaZaCHAT.
It works just like a customer service 800 number but instead of calling your visitors will get in touch with your Customer Service representatives(web site operators) instantly via online chat, thanks to ZaZaCHAT!
What is BETA 2.0 and why is it next to ZaZaCHAT logo?
BETA is a version of an application that is made available prior to the official release
for the purposes of testing. The last software testing phase before a production rollout.
ZaZaCHAT's development has been completed on February 22 of 2006, ZaZaCHAT is going to be in BETA for 2-6 month before its official release.
While ZaZaCHAT is in BETA, please enjoy all its features absolutely free of charge and with no limit!
Will ZaZaCHAT always be free?
Yes, there will always be a free version of ZaZaCHAT.
It will be limited in certain ways and you get more with your paid subscription.
Can i host ZaZaCHAT on my server?
Click Here to view Hosted or Maintained ZaZaCHAT solution comparison
Why ZaZaCHAT is the best live help tool on the market today?
Right from the start you'll be amazed with how easy ZaZaCHAT is to use.
Operator's panel is optimized for a quick and efficient use. Proactive Chat Invitations feature makes ZaZaCHAT unique as well. It provides ability for an operator to send text messages to visitors currently browsing the site.
Preset sentences like "Hello, how may i help you?" and others are sent with a click of a button.
ZaZaCHAT is the ONLY Live Help Chat on the market which fully works in Opera browser
But the best feature is that ZaZaCHAT Operator's control panel is Web Based. That means there are no installs that have to be done
on your computer, simply login
to the Operator's panel and start providing Live Help to you visitors! No annoying updates, access your panel anytime anywhere!
You can have a cup of coffee in an Internet Cafe by the beach and be providing live help to your site visitors at the same time!
What is ZaZaAlerter?
ZaZaAlerter is a ZaZaCHAT windows based Operator Notification System. It alerts Operators of an incomming chat session and other activity.
Click Here to read more about ZaZaAlerter
Is web traffic data provided in real time?
Yes, all web site / eBay auction visitors traffic provided in real time.
Can i install ZaZaCHAT on multiple sites/eBay auctions using one ZaZaCHAT Account?
Once you created ZaZaCHAT account you'll be given a block of HTML code that you can install on as many web sites / eBay auction listing as you like.
Is there a limit of Operators registered/logged in under one ZaZaCHAT account?
There is no limit.
What are proactive chat invitations that ZaZaCHAT is so proud of?
With proactive chat invitation you do not have to wait for the visitor to start chatting with you!
You are in control! If you see from visitor's navigation history that the visitor is interested in your product or service...ask him/her a question using ZaZaCHAT chat window!
"Is there anything i can help you with today?" a message will popup right before your visitor.
What happens when there are no operators logged in to a ZaZaCHAT account?
If no operators are logged in to help visitors then ZaZaCHAT button on your
web site or an eBay auction will say "Live Chat is closed. Click Here to leave a message" and if visitor decides to leave a message
he/she will be directed to the Contact Form. Email will be sent directly to ZaZaCHAT account holder.
How will operator be notified when a visitor starts a chat session?
Operator's Control Panel uses color codes to help you easily operate ZaZaCHAT. Here they are:
 - Visitor waiting for chat
 - Visitor waiting for response
 - Operator waiting for response
 - Visitor chatted and disconnected
 - Visitor has no chatting activity
How much information will i know about my visitors?
You'll know a lot!
- Visit Time
- Full Name
- Email
- Current Page
- Page Title
- IP Address
- Host Name
- Referrer (Search Engine Including Search Keywords, Another Site, Direct Hit)
- If you use ZaZaCHAT in eBay auctions you'll learn how people are finding your product in eBay, including the keywords typed in the eBay search! This will allow you to optimize your eBay listings; list more of the most popular product; use popular keywords in the product desciption.
- Browser Name
- Browser Version
- Browser Platform
- Java Enabled?
- Country
- Language
Should operator be watching the screen all the time to monitor visitors?
Absolutely not. Operator logs in to ZaZaCHAT account, switches his/her status to "Online", and can freely open another browser window to browse internet or
do any other work on his/her computer. If there is a visitor on the site who requested a chat session to be started, the Operator's Panel browser window will
get focus(if minimized, it'll start flashing in the taskbar) and a door bell sound will be played to notify Operator of a change in visitor's status.
|
Did You know?
