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| Live Chat Features |
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3 Installation options:
Website, Online Auctions, Email Signatures |
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| Web / Windows Based Operator's Panel |
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| Automatic switching of Online/Offline buttons with detection of Online Operators |
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Copy and Paste code generation for easy installation
Easy installation process. Copy a short block of an HTML code; Paste on your website pages |
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Website traffic monitoring in real time
Visitors' Geographical location, Referral information, etc. |
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One account - Unlimited websites
Use one account on any number of web pages or different websites without any additional costs |
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| Online/Offline buttons provided by ZaZaCHAT |
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| Online/Offline custom button support |
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| Support for an invisible button installation with Visitor Tracking and Chat Invitations |
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Proactive Live Help invitations
Operator initiated live chat invitations |
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Auto Live Help Invitations
Customizable system initiated periodical live chat invitations |
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| Fully customizable Chat Window with defaults provided |
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| Fully customizable Auto Invitation Window with defaults provided |
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| SSL Support |
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| Automatic disabling of Auto Invitation with detection of no Online Operators |
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| Fully customizable Pre-Chat Survey Window with defaults provided |
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| Fully customizable Offline Window with defaults provided |
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| Multiple Operators support |
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Multiple Simultaneous Chat Sessions
One operator can be engaged in any number of chat sessions at the same time |
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URL sensitive chat session
All URLs typed during chat are converted to navigate-able links automatically
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Customizable Chat messages
All chat messages are customizable for any language
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View online Operators by Department
Administrator's ability to monitor, administer and log off online operators |
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Silent chat monitoring
Administrator's ability to silently monitor an active chat session |
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View numbers of Chat Sessions online operators are engaged in
Administrator's ability to monitor each operator's performance in real time |
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Chat Session transfer
Ability to assign/re-assign a chat session to an operator |
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Operator to Operator messaging
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Dynamic Billboards
Provide up to 10 advertisements/messages to visitors while chatting |
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Canned Responses Support
Operator's ability to store frequently used phrases for quick response to visitors |
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Canned Images Support
Operator's ability to quickly insert an image into the chat conversation
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Canned URLs
Operator's ability to quickly insert navigate-able links into the chat window |
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Spell Check
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Visitors' Previous Chat history is available to Operators
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Add Notes to Visitors / Chat Transcripts
Very useful when chat session is transferred between operators
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Off-line email messages
Visitor's ability to email off-line operators
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Filter Visitors in Operator’s Panel by Operator, Chatting Visitors, or Browsing Visitors
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“Door bell” alert when new Visitor is waiting for chat
Sound and Visual notifications of chatting and browsing visitors. Color coded Visitors – allows operator to know if Visitor is waiting for chat to begin, or waiting for response
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Visitor/ Operator “is typing” notification
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Complete Visitor Information in Operator’s Panel
Visit Time,Current Page,Page Title,IP Address,Host Name,Country,Region,City,Postal Code,Area Code,Language,ISP,Referrer (Search Engine Including Search Keywords, Another Site, Direct Hit),Browser Name,Browser Version,Browser Platform,Java Enabled?,Screen Resolution,Screen Color,Flash Player Version
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Full ZaZaKnowledge© integration
Operator's ability to add questions directly from an active Live Chat session to company's knowledgebase maintained by ZaZaKnowledge ©
Operator's ability to search company's knowledgebase directly from the Operator's Panel
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Custom information feed
Ability to pass Custom information from your website pages to the Operator. more...
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24/7 Toll-Free (877-570-2328), Email and Live Help Support
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On-demand custom integration with other applications
ZaZaCHAT development team will integrate ZaZaCHAT with any CRM, Billing or any other system you currently use in your workplace at no cost to you.
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On-demand Data Export
All account data can be exported in any format on a monthly bases. Website, Live Chat, Requested Calls and Trouble ticket statistics and all other information pertaining to ZaZaCHAT account.
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Professional ZaZaCHAT installation on your web site
ZaZaCHAT installation guided by ZaZaCHAT team member, utilization of the Custom information feed, complete professional integration of ZaZaCHAT on your website for best performance and effectiveness.
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more... |
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