Help Desk Software

Live Chat, Live Call, Support Tickets and Knowledge Management
Realize the potential of your business!      
  Did You know?
It takes less than 10 min to start providing assistance to your online customers using ZaZaChat Helpdesk Software Suite?
Did You hear?
Using ZaZaChat Proactive Live Chat system you will convert 25% more of your site visitors to customers.
Are You aware?
Efficient and Timely Customer Support is the most important aspect of any business
Help Desk Software Help Desk Software
1. Multitude of support channels:
    Live Chat, Live Call, Ticket, Email, Self-Help
2. Monitor business activity in real time
3. Examine demographics of your customers
4. Accept Callback Requests
5. Manage Support Tickets
6. Grow & Manage Knowledge Base real-time
7. Analyze your business in ZaZaInquirerâ„¢ BI
8. Drive your business with ZaZa Operator Panel

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ZaZaChat Help Desk Software - Introduction

ZaZaChat Help Desk Software is a complete help desk solution which allows a company of any size to provide efficient support to its customers. It offers a wide range of features and is easy to install and use even by computer illiterate people. It can serve the requirements of small business owners to large enterprises.
Efficient one agent can support multiple customers
Anonymous customers do not have to reveal personal information
Call Tracking ability to monitor support sessions in real time
Business Knowledge knowledge base automatically grows and stays up to date
Easy Communication eliminates problems with accents. International operators can support domestic customers.
Easy complex task resolution customers can easily get a support transcript to review the step by step processes for complex tasks
Demographics revealed gain location knowledge about your customers
Competitive IT edge rapidly becoming a standard in eCommerce industry
A New Standard customers now expect live chat support
Customer Satisfaction improves customer impressions of your customer service
Customer Loyalty customers will return because of your customer service
Longevity proven track record
Issue Tracking start tracking current problems the moment they start occuring

Help & Support

Help desk by itself is meant to provide an interface for your customers to communicate with you, without the disorder caused by spammers, hackers and spam blockers. Help desk helps in immediately resolving technical and operational problems faced by your customers while using your website, product or service. A web help desk software system provides the added advantage of allowing access to customers from any computer and any location in the world. Similarly, you and your technicians can also access customer requests from wherever you want.

A web-based system is preferable to an email-based system because in the case of the latter there are chances of more than one technician trying to solve the same problem. Help Desk Software systems allow a customer request to be assigned to one or more technicians as per the service requirements and only those designated technicians can work on these requests. Some help desks enable their customers to create their own trouble ticket which is nothing but a format similar to a web application form that takes all the information necessary to trouble-shoot and cohesively record a customer request. As an administrator, you can display information from the recorded history of requests made by a customer. This will help you provide a customized quick solution to your customer.

A web help desk software solution may also provide FAQ and knowledge bases to customers. This enables customers to solve their problems independently and without taking much time. The problems that cannot be solved this way can always be logged in through the ticket system or sent through email. You may think that being a software application this solution comes with a cost. The fact is that most of these solutions are freely available or priced inexpensively. In addition, the so called installation procedure may just be registering to a web site, specifying the settings and copying the source code to your location. This is the least you would need to do for an up and running web-based help desk. If you still find the need to test it out, you can take a trial before you register yourself. Like most software, trials are for free. In case of commercial software, after you register for permanent use, you may need to pay a subscription fee at a monthly, quarterly or annual rate.

Once you are satisfied with the trial, be sure to check out other aspects of the web help desk software. For example, certain solutions may charge you later sighting updates and chargeable components as a reason. To check these out, ask as many questions as you can such as whether there would be updates, the number of times the updates would be made, the number and names of components and whether they are charged as a whole and so on.

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