Are you in touch with your online customers?
ZaZaChat provides the answer to the fundamental question for online retailers....How do I increase our online business?
Imagine that you could interact with online customers just like you interact with customers in your traditional retail stores. Know when someone comes to your website, know what pages/products they are looking at, answer their questions, personally greet them when they enter, help them make the proper buying decision, and so much more.
ZaZaChat is just that. ZaZaChat is an internet based business to consumer (B2C) communications tool. It will give your sales and support operators the ability to chat or speak live with online customers at the right moment in their decision making process. ZaZaChat will enhance your customers buying experience, improve customer satisfaction, and increase online business. There is no software to install. It is easy to use and requires minimum training. And it provides a complimentary array of business reports and analysis for management. Best of all, it is the most cost effective, full featured, online B2C communications system on the market.
Introduction to ZaZaChat Help Desk Software
ZaZaChat Help Desk Software is a complete help desk solution that allows you to provide live chat support to your website visitors. It offers a wide range of features and is easy to install and use even by non-computer literate people. It can serve the requirements of small business owners to large enterprises.
| Efficient |
one agent can support multiple customers |
| Anonymous |
customers do not have to reveal personal information |
| Call Tracking |
ability to monitor support sessions in real time |
| Business Knowledge |
knowledge base automatically grows and stays up to date |
| Easy Communication |
eliminates problems with accents. International operators can support domestic customers. |
| Easy complex task resolution |
customers can easily get a support transcript to review the step by step processes for complex tasks |
| Demographics revealed |
gain location knowledge about your customers |
| Competitive IT edge |
rapidly becoming a standard in eCommerce industry |
| A New Standard |
customers now expect live chat support |
| Customer Satisfaction |
improves customer impressions of your customer service |
| Customer Loyalty |
customers will return because of your customer service |
| Longevity |
proven track record |
| Issue Tracking |
start tracking current problems the moment they start occuring |
Help & Support