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Custom Information Feed
 
Custom Information Feed is another valuable feature of ZaZaChat Live Chat Software. It allows for a custom information to be passed from your web site pages to the customer service agents servicing your ZaZaChat Live Chat account.
For example you can setup Custom Information Feed to provide customer's shopping cart detailed information to your agents: total amount, items in cart, discounts applied, etc.  By having access to this valuable information your agents will be able to offer to the customer other related to the order products, increase profits and lower shopping cart abandonment.
 
There are many more uses you can find for the Custom Information Feed feature of ZaZaChat Help Desk Software:
passing visitor specific information - customer id, name, domain the visitor is on, any specific information that your web site application knows about the visitor - Age, Gender, Frequest Buyer/Fisitor flags, Ethnicity, etc.
 
We recommend to either ask ZaZa Specialist or your webmaster to help with custom feed installation for your ZaZaChat account.
 
Installation: 
 
ZaZaChat HTML code generated in Live Chat Code Installation wizard has 3 URL parameters: custom1, custom2 and custom3. (&custom1=&custom2=&custom3=)
Assign values which you would like to make available to your operators to the ZaZaChat HTML code custom URL parameters.
i.e. &custom1=domain1.com which will now display domain1.com to your operators in ZaZaChat operator panel/visitor info section letting them know that the visitor is now on domain1.com web site.
 
Another example is assigning dynamic values like shopping cart or visitor specific information.
This example will show integration of custom parameters on ASP page:
&custom1=<%=server.URLEncode(session("Customer_ID"))%>&custom2=<%=server.URLEncode(session("Cart_Items"))%>&custom3=<%=server.URLEncode(session("Cart_Amount"))%>
 
The above integration will display Customer ID, Shopping Cart Items and Shopping Cart amount in operator panel for each visitor in real time. Operators using ZaZaChat account with this kind of Custom Information Feed integration will now be armed with additional powerful piece of infomation helping them to offer related products in addtion to the ones already in visitor's shopping cart and help visitors better.
 
Furthermore Custom Information Feed can be used to integrate ZaZaChat with the current CRM system your company uses.
 
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