"Default": Customer is presented with "Leave a message" form. Offline message is sent via email to the company contact email on the account. This is least recommended option as all it does is forwarding the offline message via email to the main contact email setup on the account. (you can setup contact email on "Edit Company Information" screen found in Admin Panel of your account)

"Request callback": Customer is presented with "Request callback" form which asks the customer to provide callback info and a reason for a callback. After callback request is submitted by the customer any or all of the following will be done by the system: a) The callback request is logged in operator panel under "Callback requests" tab for operators to accept and call the customer back. b) All online operators are alerted via ZaZaAlerter and informed of a new Callback request logged. c) An SMS text message is sent with callback info to the main contact, or an administrator on the account. d) An email with callback info is emailed to the main contact, or an administrator on the account.

"Submit a Ticket": Customer is presented with "Submit a Ticket" form which asks the customer to provide enquiry information (which you can completley customize). After the ticket is submitted by the customer any or all of the following will be done by the system: a) The ticket is logged in operator panel under "Support Tickets" tab for operators to acknowledge and resolve the issue. b) All online operators are alerted via ZaZaAlerter and informed of a new ticket logged. c) The customer is informed via email of the ticket receipt. d) Any ticket status change is logged and the customer is immediatley informed via email. c) Customer can follow the ticket status at any time online and update its info.