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Help desk is necessary for any business
- Wednesday, April 30, 2008
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If you are the owner of one or more websites, you know how important it is to keep in touch with your visitors and quickly respond their questions. If you have an electronic commerce business, you are surely very careful with your clients’ needs and try to satisfy their demands in a very short time. In order to keep your customers satisfied, you need a professional and efficient customer support service, to keep track of your client’s requests and solve them in due time.
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Selecting Help Desk Software
- Sunday, March 23, 2008
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Before you purchase help desk software, it is important for you to make sure you choose the best product for your needs. Before you can make the correct purchase, it is important for you to understand the background of the help desk software industry. If you are operating a small business or large company in this day and age, it is critical for you to support the technological needs of your customers. By doing this, you will increase their productivity, and they will reward you for it. Depending on the industry you work in, your ability to increase the productivity of your users will determine your profitability.
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How to Send Tactful Emails from a Technical Support Desk
- Thursday, March 20, 2008
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I work in technical support, which has given me many opportunities to develop the skill of phrasing things carefully. If you’re in an IT department or technology company, you doubtlessly have to deal with emails from irate people who’ve just spent hours struggling with a piece of unhelpful software. These users often have a preconception of technical support as being “unhelpful”, “slow” or “rude” and so it really helps to have some tactful phrases in your writing toolkit.
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100 Tiny Tips to Create and Maintain Loyal Customers
- Wednesday, March 19, 2008
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The struggle to attract and retain key customers is a constant one, but business owners and freelancers have lots of tools and resources to help them when marketing themselves and their businesses. Web-based solutions produce hassle-free services and efficient communication options, while networking events and online opportunities are perfect for making new contacts. This list is full of ideas to improve your branding techniques, e-mail etiquette, website design and other hacks to help you figure out ways to keep customers from flirting with the competition.
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You Have Remote Control Software, Now Get a Virtual IT Staff
- Wednesday, March 05, 2008
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IRemote IT helpdesk software invariably reduces the need for on-site visits, but with the right help desk business model they can practically be eliminated
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Help Desk Software parature
- Tuesday, March 04, 2008
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Parature and TMA Resources Announce Strategic Partnership
PR Web (press release) - Ferndale,WA,USA
"As a global leader in on-demand customer support and help desk software, we are delighted to commence a partnership with TMA Resources," stated Duke Chung, ...
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Is Your IT Helpdesk Truly Customer-Centric?
- Tuesday, March 04, 2008
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Best of class help desk support software narrows the gap between theory and practice
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9 Productivity Tools for Entrepreneurs to Smack Down Stupid, Time-Wasting Tasks…
- Tuesday, March 04, 2008
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As a successful entrepreneur, sometimes it’s too easy to get tied up on your computer doing stupid, mundane tasks that could be handled better (sometimes a lot better!). I love shortcuts and ultra useful resources. That’s why, I’m going to share my favorite 9 productivity tools with you that I guarantee will add several extra hours to your life each week and help you feel more in control…
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Need Help Desk Software for Handhelds?
- Tuesday, March 04, 2008
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If not, you soon will if Gartner’s predictions are correct
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What is the best IT Helpdesk support ticketing system
- Tuesday, March 04, 2008
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What is the best IT Helpdesk support ticketing system you have had experience with either as a customer or as a support technician?
For all those day to day internal IT support issues, what is the most useful, intuitive and, well, helpful IT support Helpdesk systems you've used?
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World’s Simplest Help Desk
- Tuesday, March 04, 2008
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Support can be a tricky thing for web workers who sell software. On the one extreme, you can try to handle all of your support activities through your regular email and telephone calls, and not treat them any different from other customer contacts. On the other extreme, you can buy and configure a full-blown support system (there are many choices) that handles customer and ticket tracking, workflow, and more.
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