According to Gartner, “By 2012, 50 percent of traveling workers will leave their notebooks at home in favor of other devices. Even though notebooks continue to shrink in size and weight, traveling workers lament the weight and inconvenience of carrying them on their trips.” I can vouch for that. Business travel can be uncomfortable in many ways – having to cart your laptop everywhere just adds to the burden. However, as convenient as handheld devices can be, technical support is almost impossible to get. Fortunately, Bomgar’s remote help desk software now supports Windows Mobile, and it doesn’t matter whether home base is operating Windows or Linux. Check it out. Gartner’s usually right.