ZaZaChat "Request a Call" overview (Part 1)
Live Support Chat Software is not complete without Telephony capabilities. Some web site visitors would not be good typers and would rather talk to the agent using other means, like good old phone lines.
Request a Call feature allows ZaZaChat clients to accept call requests form their visitors.
Here's full overview of administration and set up of ZaZaCHAT - "Request a Call":
I. What your Request a Call visitor sees.
a. Request a Call Visitor Screen – This screen is what the visitor will see after hitting the Request a Call button/link on the client’s web site.
It will allow entry for the visitors Name, Country, Area Code, Phone Number, Message, and When to Call. All fields, except Area Code, are required. The labels for these fields, text on the “Request a Call” button, values in the When to Call drop down and Country drop down are customizable.
When the visitor requests a call, the Client will be notified in the operator’s panel – Requested Calls tab. In addition, if the Client has chosen to be notified by email and/or SMS text message, a Call Request will be sent there.
II. How a Client manages their Request a Call settings.
a. Customize Request a Call Screen – In Administration Panel choose “Customize Request a Call”.
This screen provides two major functions: customization for Request a Call Visitor Screen and Client Request a Call notifications settings.
Supported Countries – allows a Client to choose which countries they support. These countries are the values seen by the Visitor in the Country drop down list on the Request a Call Visitor Screen.
Email to/ Text Message to – these values allow the Client to specify additional ways to be notified of a Call Request. If these are chosen a message will be sent to the corresponding email account or wireless device when a call is requested.
When to Call Values – these values are what the Visitor will see in the When to Call drop down list in the Request a Call Visitor Screen. By default, “10 Min”, “30 Min”, “Anytime”, and “ASAP” are loaded.
General Message – this message is what the Visitor will see above the form fields in the Request a Call Visitor screen. Name Label, Country Label, Area Code Label, Phone Number Label, When to Call Label, Message Label, Button Label - a Client can customize all labels on the Request a Call Visitor screen.
At anytime a Client may restore the default values on the Request a Call Customization screen by selecting “Restore Defaults.” Clients may choose “Save Settings” or “Save/Get Button.”. “Save/Get Button” will take the Client to a two step wizard to generate a button for their website.
It is NOT necessary to generate a new button each time a customization is performed.
b. Request a Call Choose Button screen (Step 1) – a Client may choose the default button provided by ZaZa Chat, or add a button of its own. Buttons can be added for HTTP or HTTPs(SSL) sites. The Client can click on the button desired and be redirected to Request a Call Get HTML code screen.
c. Request a Call Get HTML code screen (Step 2) – here the generated code from Step 1 can be copied and pasted to the Client’s website.
Request a Call - Part 2
