ZaZaTicket – with this advanced ticket management system your website will now have the capabilities of a full help desk solution.   Instead of a client going to your website and sending you emails about problems or concerns that they may have you can now channel all enquiries and responses through ZaZaTicket. With ZaZaTicket you can add automated question/issue status notifications, and help measure the effectiveness of your customer support team. 

When a customer logs a ticket on your site you get a notification that there is an open ticket waiting for you.  With the ZaZaTicket system a customer can write a remark which will get sent to your operator’s panel where you can re-route the ticket to the proper department or operator.  The operator at this point has a chance to look over the remark and answer the question or reply to the customer asking for more details, once this is done the operator marks the ticket either as closed, open, or pending.   The response to a client’s ticket will automatically be emailed to the customer.  When a ticket is resolved you can add this ticket to your ZaZaKnowledge FAQ base where it will be available for customers self-help (answers right at your finger tips).