ZaZaChat Callback Request is a great feature to have especially if you can’t have a live operator 24/7.  This feature allows the visitors to your site to request a callback when there are no operators available.  Your live help button transforms to a call back button when your operators are offline.  When one of the visitors to your site requests a call back not only can you see the request immediately in your operator’s panel but you can setup an option to notify you by email or by a mobile text message (SMS).  In the operators panel you will see the location details of every callback requested submitted by a visitor which includes Country, State/Province, City, Zip Code and Area Code plus the information that was provided by the visitor.

 

Here are more articles explaining the use and installation of Request Callback feature of ZaZaChat Help Desk Software: