What is ZaZaAlerter?
ZaZaAlerter is a windows based utility and is a nessasary component for your ZaZaChat account.
Not only it incorporates ZaZaChat help desk operator console it also serves as a complete notification system for a ZaZaChat operator.
Here are just some of the notification alerts ZaZaAlerter produces:
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Visitor waiting for chat
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Visitor waiting for response
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Chat session transfer
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New operator message
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New callback request
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New support ticket
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New visitor arrival
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Hourly account stats (traffic, chats/calls, and more...)
By utilizing ZaZaAlerter a ZaZaChat Help Desk operator stays on top of all of the the activity under the account and responds to new request more efficient.
ZaZaAlerter Help Desk notification system uses sounds or voice alerts. If voice is chosen for alerts an additional selection of male and female voices is available.
ZaZaAlerter can be installed on Windows 9x, 2000, XP or Vista and requires Microsoft .NET Framework 2.0 to run (download URL).
Here are the installation instructions:
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Download and Install ZaZaAlerter (
download URL - choose "RUN" in the dialog, do not save the file on your local computer)
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Run Start->Programs->ZaZaSoftware->ZaZaAlerter
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You will be presented with ZaZaAlerter settings form(below)
Enter your ZaZaChat username and password
Choose whether you would like to be notified when a new visitor has arrived to your web site (this option is not recommended for accounts with high traffic websites.
Choose the setting for Auto Log out timeout. This setting is in minutes and will control the idle time out setting for automatic operator log off. i.e. if setting is at 30 minutes, this means that ZaZaAlerter will set operator's status to "Offline" after 30 minutes of complete inactivity on the user's computer(mouse/keyboard is not touched for 30+ minutes)
Choose Alert Type setting (Sound/Voice)
Choose whether you would like to be informed hourly on the activity of the account by checking "Hourly Stats Broadcast" check box.
Click "OK" button when done.
You can always change these settings by right-clicking the "Z" (ZaZaAlerter) icon in the system tray of your computer and choosing "Settings" option.
* ZaZaAlerter notifications are firing only when the Main ZaZaChat Operator panel is closed or minimized. ZaZaAlerter assumes that the operator is aware of the activity on the account if the main operator panel is open and does not fire the alerts to avoid redundancy.