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ZaZaChat for Windows - Enables Live Help functionality in .NET windows applications


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Important disclaimer: ZaZaCHAT.NET Live Chat Windows Control is awaiting a patent from the U.S. Patent Office and is published for use by software development companies, helping software companies of all sizes enable application support via Live Chat built into the software's screens, automate internal and external customer service to improve customer satisfaction and decrease support expenses.

Software/Version: ZaZaCHAT.NET 2.0 
OS Supported: Windows 2000+, XP+
Requirements: Visual Studio 2005 IDE
Purpose: ZaZaChat.NET for Windows © is a User Control (Windows Class Library) that brings all the client functionality of ZaZaChat ©, commonly on the web, to your Windows .NET 2.0 applications.
Download and Install ZaZaCHAT.NET for windows .NET 2.0 application development

I. Description - ZaZaChat for Windows © is a User Control (Windows Class Library) that brings all the client functionality of ZaZaChat ©, commonly on the web, to your Windows .NET 2.0 applications.

There are many advantages of enabling Live Help in a windows application. Here's a small example:
Imagine a Software user being stuck on a screen, "Which button do i click?!","What do i type in this box?!", "Why doesn't it work?!!".

What does the user do? Gives up on a software? Dials the support number? Burns his computer?

Now imagine the same user being stuck on the same screen asking the same questions noticing a "Live Help" button in the corner of the software screen. Clicks on it and gets connected immediately with Software Support department operator. He explains to the operator the screen he is on and the problem he is facing. An operator helps the user solve the problem by explaining the screen's controls/functionality.
While in chat Operator offers upgrades and new products to the user.



(technical information below)
II. Using the Default settings in App.Config – ZaZaChat for Windows takes advantage of the app.config file in your Windows project to specify default settings. By doing so, ZaZaChat for Windows enables “codeless” implementation. All the programming staff has to do is place the ZaZaChat for Windows control on the form, and enter keys/values in the app.config file.

Below :A sample app.config

<?xml version="1.0" encoding="utf-8" ?>
<configuration>
<appSettings>
<!-- Default Settings for ZazaChat for Windows -->
<add key="ZaZaChat_ClientID" value ="YOUR_ZAZACHAT_CLIENT_ID" />
<add key="ZaZaChat_Image" value =" " />
<add key="ZaZaChat_Text" value ="" />
<add key="ZaZaChat_Custom1" value ="" />
<add key="ZaZaChat_Custom2" value ="" />
<add key="ZaZaChat_Custom3" value ="" />

<!-- 0 for http or 1 for https -->
<add key="ZaZaChat_Protocol" value ="0" />
<add key="ZaZaChat_URL" value ="www.zazachat.com/livechat.aspx" />
</appSettings>
</configuration>

III. Public Properties
a. ClientID – the client ID given after registering with ZaZaChat.
b. Image – the image to display for the ZaZaChat button. Pass the path in the app.config file, or the System.Drawing.Image to the property.
c. Text – the text to display for the ZaZaChat button.
d. Custom1 – custom property that allows and extra value to be passed to ZaZaChat.
e. Custom2 - custom property that allows and extra value to be passed to ZaZaChat.
f. Custom3 - custom property that allows and extra value to be passed to ZaZaChat.
g. Protocol – HTTP or HTTPs. In the app.config pass 0 for HTTP, or 1 for HTTPs. To set the property in code use the enumeration, ZazaProtocolType
h. URL – The URL of livechat, currently, "www.zazachat.com/livechat.aspx"


Please call 877-570-2328 to discuss all the terms and any specific questions you might have regarding ZaZaCHAT.NET for VS.NET 2.0.


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