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Software/Version: ZaZaKnowledge © 2.0 beta
Purpose: Generates and Maintains an organization's Knowledge Base
ZaZaKnowledge Overview in a short video
ZaZaKnowledge © is a solution designed to eliminate repeat support enquires and offer reliable
self-service online support to the customers.
Helping reduce customer support costs while improving overall customer satisfaction.
Perfectly suited for companies or individuals that sell products or services
where users ask many pre-sales or post-sales questions. Why spend all your time
answering support questions when your customers can get
access to the information they need 24/7/365 immediately via ZaZaKnowledge ©.
Ability to add FAQ directly from an active live help session.
Fully customizable FAQ Page to match company's web site design.
Publish FAQ / Knowledge Base on your web site in seconds.
Easy Use and Install
ZaZaCHAT Team can import your existing Knowledge Base into ZaZaKnowledge © free of charge. Contact ZaZaCHAT Client Services for more details
ZaZaKnowledge © maintains Knowledge base for
(1)-company's web site visitors and (2)-company's support operators
(1). Operators are able to add questions to ZaZaKnowledge © directly from the chat window during an active chat session or using ZaZaKnowledge's administration panel.
ZaZaCHAT Account Administrators then answer the questions and mark them as published to make them available to the Company's web site visitors.
ZaZaKnowledge eliminates repeat support enquires and offers reliable self-service online support to the customers.
(2). Operators are able to search ZaZaKnowledge's Published and Unpublished questions directly from ZaZaCHAT Operator's Panel. Support Operators armed with ZaZaKnowledge © are able to provide support more efficiently and timely as they have access to the company's Knowledge Base. ZaZaKnowledge © is especially useful if Operators are outsourced since training becomes almost obsolete.